23 October 2020,
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We call them our Lucky Sevens. it takes wisdom to understand it, analyze it, and appropriately act on it.” Stephen Covey, Author of the 7 Habits of Highly Effective People, 3. That’s how we improve.” Bill Gates, Founder, Microsoft, 17. 1. “It takes humility to seek feedback. “Don’t waste customers’ time asking them questions unless you are prepared to act on what they say.”  Bruce Temkin, Founder, Customer Experience Professionals association, 4. But what’s the best advice for how to get, listen to, use and act upon that feedback? Real-time, actionable feedback from any email you send. Our companies thrive off customer feedback. Looking for new and useful quotes on customer feedback for your next presentation or blog post? To be a successful business today, you must understand how relationships actually work and how to build them.” Mikkel Svane, CEO & Founder, Zendesk, 7. Be alerted to problems in real time. 100 Practical Ways to Improve Customer Experience: Book Review. No one. We win global awards for our service so we like to check you have what you need. received more than 100 completed questionnaires in a year I’d be stunned. By helping millions of businesses learn more about their customers (psst, our ultimate customer feedback guide can help you do the same), we like to think we know a thing or two about customer satisfaction. How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” ~ Bill Gates, Microsoft. “Your business should be defined not in terms of the product or service you offer but in terms of what customer need your product or service fulfils. “Focus on how the end-user customers perceive the impact of your innovation – rather than on how you, the innovators, perceive it.” Thomas Edison, 5. 22) “Every day we’re saying, ‘How can we keep the customer happy? We scoured leading business books, interviews, blog posts and videos to bring you the most fascinating and useful quotes on customer feedback we could find. 23) “A satisfied customer is the best business strategy ~ Michael LeBoeuf, Business Author “Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello – Lisa Masiello Blake Morgan is the author of two books on customer experience. Check out our 10 customer service quotes and images for your next presentation and our 70 customer service quotes from leading experts. it takes wisdom to understand it, … “Clear feedback is the cornerstone of improvement.” Sir David Brailsford, Team Sky General Manager, 6. “I’m not a tech guy. “Innovation is hard because solving problems people didn’t know they had and building something no-one needs look identical at first.” Aaron Levie, Founder of Box, 15. “Your brand is what other people say about you when you’re not in the room.” Jeff Bezos, CEO & Founder, Amazon, 2. “Truly listening is hearing the needs of the customer, understanding those needs, and making sure the company recognizes the opportunity they present.” Frank Eliason, Global Director Client Experience, Citi, 14. 1. 70 customer service quotes from leading experts. “You want to be extra-rigorous about making the best possible thing you can. https://www.customerthermometer.com/img/20-quotes-on-customer-feedback.png, https://www.customerthermometer.com/img/logo@2x.png, © 2010 - 2020 Customer Thermometer Ltd - THE customer satisfaction survey, 5 things Ocado does to encourage and deal with complaints, 100 amazing customer experience resources, 10 customer service quotes and images for your next presentation. 10 inspiring customer satisfaction quotes (and the stories behind them) Tyler Banfield 5 min read. “Customer service interactions are becoming your primary means of creating true customer relationships. Today, we get around 5,000 feedback responses per month!”, “In the first 3 months of using Customer Thermometer, we had x6 the number of responses we hoped for”. Our Ministry of Magic support team will be back to you right away. 2. We are genuinely customer-centric, we are genuinely long-term oriented and we genuinely like to invent.” Jeff Bezos, CEO & Founder, Amazon, 12. “Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey, Author of the 7 Habits of Highly Effective People, 16. Customers have more ways than ever of getting in touch with the businesses that serve them. “Treat your customers like they own you, because they do.” Mark Cuban, 19. “We know that the best way to drive positive change is to learn from our mistakes and hear what our customers have to say. “I read every single comment that comes in.“ (via the feedback system) Emily Weiss, Founder and CEO, Glossier. Our survey is so light touch we unlock feedback that isn’t just negative. Get the real picture: “Before using Customer Thermometer, if we ever Our 1-click surveys are different. “It takes humility to seek feedback. 20 quotes on customer feedback. It helps us to innovate and disrupt, and keeps us relevant.” Richard Branson, Founder, Virgin group of companies, 13. From social media to email, from feedback software to voice of the customer programs, the amount of feedback businesses can get increases daily. We don’t do pressure. Customer feedback is taking center stage. “We really listened to what our users wanted, both qualitatively listening to the words they say, and quantitatively looking at the behavior they take.” Mark Zuckerberg, Founder & CEO, Facebook, 11. I’m looking at technology with the eyes of my customers… normal people’s eyes.” Jack Ma, Founder, Alibaba, 8. Leave us your number so we can say hi. Looking for more quotes on customer feedback? “Your brand is what other people say about you when you’re not in the room.” Jeff Bezos, CEO & Founder, Amazon. Add our feedback buttons to emails, get identifiable feedback. Seek negative feedback.” Elon Musk, Founder PayPal, SpaceX, Tesla, 18. You won’t get any other stuff from us, just the newsletter, around the third week of each month. While products come and go, basic needs and customer groups stay around.” Ken Blanchard, 10. “Success is not delivering a feature, it is learning how to solve the customer’s problem.” Eric Ries, Author of the Lean StartUp, 20. “What makes us different is this. “We all need people who will give us feedback. “Your customer service opens up unique opportunities to offer an excellent customer experience.” ― Oscar Auliq-Ice To get real time customer feedback for your team or business, check out Customer Thermometer today for free: Who loves a long survey? Got a question, need a demo? We round-up our 7 favorite customer experience tips, tricks and funnies. Find everything that’s wrong with it and fix it. We scoured leading business books, interviews, blog posts and videos to bring you the most fascinating and useful quotes on customer feedback we could find. “The public is more interested in personalities than in corporations.” David Ogilvy, 9.

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